Jay Ricciardi
- Role
- Senior Program Manager, Community Operations at GitHub
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Program Manager, Community Operations
Sep 2021 — Present
I gathered requirements from internal customers to address and alleviate pain points for the GitHub Discussions platform. Features delivered have improved operational efficiency, saving customers an avg. 16hrs/month on admin tasks. I owned the strategy and vision to migrate the GitHub Community forum content from Discourse to GitHub Discussions, increasing Monthly Engaged Users, increasing Monthly User Contributions, and improving developer relations. I owned the roadmap to make community solutions more discoverable, increasing user Self-Help adoption across all GitHub users. I set and manage community engagement KPIs, reporting, and dashboards utilizing Microsoft Power BI and Google Cloud\'s Looker.
Education
University of Rochester
Bachelor of Arts (B.A.), English, Film & Media Studies
2009 — 2013
Skills
- Copywriting
- Subscriber Retention
- Review Articles
- Film
- Chicago Manual
- Facebook Live
- Digital Strategy
- Keyword Research
- Inbound Marketing
- Research
- Content Auditing
- Project Management
- Mla Style
- Content Marketing
- Trello
- Google Analytics
- SEO
- Books
- Team Management
- Content Management
- Microsoft Excel
- Wordpress
- Audacity
- Content Development
- Social Media
- Photoshop
- Web Community Management
- Product Marketing
- Customer Retention
- Final Cut Pro
- Tumblr
- Editing
- Web Marketing
- Microsoft Word
- Web Analytics
- Data Analysis
- Writing
- Technical Writing
- Radio
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