Jay Purcell

Global Head of Implementation @Reputation

GB

As the Global Head of Customer Implementation at Reputation, I lead a dynamic, high-performing team of Implementation Project Managers responsible for delivering seamless, successful software configurations to our diverse client base across the globe. With a strategic focus on operational excellence, I oversee the full lifecycle of customer projects—from initial onboarding to final delivery—ensuring the efficient execution of every implementation with the highest standards of quality.I am passionate about building and scaling implementation processes that not only meet but exceed customer expectations. My role involves driving alignment across global teams, managing cross-functional collaboration, and continuously optimizing workflows to ensure timely, on-budget, and high-impact outcomes for our clients.By cultivating a customer-first mindset and leveraging data-driven insights, I work closely with key stakeholders to create tailored solutions that address unique business needs. I am deeply committed to enhancing our customer experience, empowering teams to thrive, and fostering a culture of continuous improvement.In addition to managing global customer implementations, I also serve as a key strategic partner in product development, providing invaluable feedback from clients to drive the evolution of our software and solutions.

Liverpool John Moores University

BEng, Computer Engineering