Jay Prakash
Business Support specialist - Payments and Fincrime
- Role
- Business Support Specialist - Payments and Fincrime at Revolut
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
Experience
Business Support Specialist - Payments and Fincrime
May 2024 — Present
Provided front-line support to business clients for payment-related queries (SWIFT, SEPA, ACH, WIRE), including transaction issues, payment failures, chargebacks, and financial crime concerns while ensuring compliance with financial regulations and data security standards- Accurately identified, categorized, and escalated complex financial crime cases (AML, TM, KYC) to the appropriate teams via JIRA, ensuring effective issue resolution and regulatory compliance- Supported new joiners through shadowing and buddy sessions, fostering understanding of processes, policies, and target achievement.
Education
University of Rajasthan
Bachelor's of Computer Applications
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