Jay Patel
Team Lead @ Wipro | SQL, Power BI | Storytelling | MBA
- Role
- Team Lead at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jay Patel
Data-driven Team Lead professional with 4+ years of experience in BFSI and mortgage operations. Specializes in KPI-driven analysis, product performance evaluation, and process optimization using quantitative methods and root cause analysis. Proven ability to translate business requirements and complex data into actionable insights, executive-level MIS reports, dashboards, and stakeholder-ready presentations. Experienced in cross-functional collaboration with product, operations, technology, and compliance teams to support product improvements and strategic decision-making. Brings a consulting mindset with strong focus on operational efficiency, risk mitigation, and customer experience improvement.
Experience
Team Lead
Dec 2025 — Present · Navi Mumbai, IN
Managed end-to-end case and process management within BFSI operations, ensuring regulatory compliance, accurate documentation, and coordination across business, operations, and client stakeholders, improved SLA adherence by 8%.• Conducted process analysis, root cause analysis (RCA), risk assessment, and compliance reviews to identify operational gaps and control weaknesses, implemented improvements that increased productivity by 20% and reduced rework by 15%.• Developed and maintained SQL and Power BI based MIS reports and dashboards to track KPIs, turnaround time, agent productivity, and portfolio performance, supporting timely, data-driven decisions.• Collaborated with cross-functional stakeholders to gather business requirements and prepare BRDs and FRDs, ensuring alignment with business objectives and driving continuous process improvement.
Education
St. Francis Institute of Management & Research, Borivali (W)
PGDM, Marketing
2019 — 2021
University of Mumbai
Bachelor of Commerce - BCom, Business/Commerce, General
2015 — 2018
Massachusetts Institute of Technology
6.86x Machine Learning with Python-From Linear Models to Deep Learning, Information Technology
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