Jay Patel

Field Service Specialist @Auma Canada

Barrie, ON, CA

Provide service and customer support during field visits or dispatches (Field Service).• Deliver service and support to internal and external customers via phone support.• Manage on-site installation, repair, maintenance, and testing (Field Service).• Diagnose errors or technical problems and determine proper solutions.• Produce timely and detailed service reports.• Follow all AUMA’s processes and procedures.• Cooperate with the AUMA Team and share information across the organization.• Comprehend customer requirements and make appropriate recommendations, briefings, and training.• Build positive relationships with customers.• Learn and develop customer support and technical skills to perform high-quality maintenance and triage repair.• Provide quotes in a timely and detailed manner.• Perform repairs, preventive maintenance, and triage repair on all AUMA products and additional specialty products.• Observe safety precautions as required in designated areas and customer sites.• Interact with customers to provide and process requests about our products and services.

Sheridan College

Postgraduate Degree

Gujarat Technological University (GTU)

Bachelor of Engineering - BE