Jay Parmar

About Jay Parmar

My primary role is to HELP team win with integrity and empathy. I assist team understand how they can influence their NPS/CSAT/ROI/TAM via Globalization/Localization and Translation processes and tools. Organized Senior Program Manager and leader committed to excellence with over 19+ years of strategic goal and key objective development experience. Proven successfully building and motivating program teams to meet project goals. Demonstrated leadership in system implementation, program execution and process improvement engagements. Associated with various Globalization & Localization, ecommernce, e-Learning, Print & Publishing, Digital & Multimedia and Education projects. My key strengths revolve around:• Global program management• Stakeholder, operations and change management• Process optimization and conflict resolution• LeadershipSpecialties: Project Management, Program Lead, Translation, Localization, Internationalization, Globalization, Publishing, PRINCE2 and ITIL V3 foundation certified, Dell internal PMP course certified, Dell Brand, SEO and Social Media and Community professional certified, Intermediate knowledge of MS Excel, MS Office, MS projects.

Experience

1. Content Program Manager

   Dell Technologies

   Nov 2025 — Present

Education

• Savitribai Phule Pune University

  Printing Techonolgy, Printing Management

  1997 — 2001

Skills

• Sales
• Customer Satisfaction
• Project Portfolio Management
• Resource Management
• Stakeholder Management
• Project Management
• Publishing
• Team Management
• Program Management
• Management
• Pmp
• Service Delivery
• Leadership
• Business Analysis
• Translation
• Quality Assurance
• Globalization
• Requirements Analysis
• Outsourcing
• Software Project Management
• Crm
• Software Documentation
• Sdlc
• Customer Relationship Management (Crm)
• Vendor Management
• Business Process Improvement
• Localization
• Agile Project Management
• Content Management