Jay P.

About Jay P.

General Manager at A-1 Hospitality Group with over a decade of experience in hotel operations across independent and branded hospitality environments. Skilled in OnQ, hotel booking, and administration, contributing to seamless daily operations, staff development, and enhanced guest experiences. Focused on optimizing operational efficiency, maintaining service quality, and implementing sustainability practices to enhance profitability and reduce environmental impact. Dedicated to fostering strong community partnerships and driving occupancy through innovative marketing initiatives.

Experience

1. General Manager

   A-1 Hospitality Group

   Aug 2023 — Present · Portland, OR, US

   Lead daily operations across housekeeping, front desk, and maintenance to ensure exceptional guest experiences.• Recruit, train, and mentor staff; implement performance standards and service quality improvements.• Develop and manage budgets, implement cost controls, and optimize profitability.• Oversee guest relations, resolve complaints, and implement initiatives to raise satisfaction scores.• Drive marketing campaigns, community partnerships, and brand reputation to increase occupancy.• Manage vendor contracts, IT systems, and inventory to maintain operational efficiency.• Introduced sustainability practices to reduce costs and environmental impact.