Jay Nelson
Senior Supervisor Operations - Service Department at National Grid
- Role
- Senior Supervisor Operations - Service Department at National Grid
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
About Jay Nelson
Experienced Senior Operations Supervisor with a demonstrated history of working in the…
Experience
Senior Supervisor Operations - Service Department
Nov 1989 — Present · Syracuse, NY, US
Supervision of National Grid\'s Gas & Electric Service Technicians, working with State & Federal Regulators on compliance, Customer Satisfaction working directly with our public, Lead emergency responses for National Grid on large scale electric and gas events, provide training on procedures and safe work practices, working in the area of Lean Processes to create more efficient work practices, better work environment, and money savings opportunities for our company.
Education
Indiana Institute of Technology
Associate's degree
Skills
- Business Process Improvement
- Contract Management
- Team Building
- Management
- Customer Experience
- Operations Management
- Electricity
- Program Management
- Emergency Services
- Emergency Management
- Customer Insight
- Microsoft Word
- Electric Power
- Team Leadership
- Bowling
- Gas
- Small Business
- Continuous Process Improvement
- Engineering
- Microsoft Powerpoint
- Cross-Functional Team Leadership
- Teamwork
- Analysis
- Field Work
- Process Improvement Projects
- Project Planning
- Customer Satisfaction Research
- Customer Service Training
- Process Improvement
- Project Management
- Utility Industry
- Customer Retention
- Change Management
- Energy
- Customer Service
- Microsoft Office
- Nerc
- Business Analysis
- Customer Satisfaction
- Training
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