Jay Naskar
HRSS- Service Delivery Manager
- Role
- Human Resources Operations Manager at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Jay Naskar
19+ years of leadership in Operational Management and Client Relationship Management within global Service Delivery Centres- Proven track record of driving service excellence, optimizing processes, and ensuring client satisfaction across diverse industries- Expert in end-to-end service delivery operations: workforce management, SLA adherence, escalation handling, and performance improvement- Strong client engagement skills: building long-term partnerships, managing key accounts, and aligning delivery with business goals- Experienced in leading cross-functional teams and mentoring staff to achieve operational efficiency and professional growth- Recognized for strategic problem-solving and process innovation, resulting in cost savings and enhanced service quality- Skilled in stakeholder communication and reporting, ensuring transparency and trust with clients and senior leadership.
Experience
Human Resources Operations Manager
Dec 2021 — Present · Kolkata, IN
Working as an HR Operation Team Leader in shared service operations, engaged with the Talent Acquisition team for recruitment drive.
Education
Calcutta University, Kolkata
Bachelor of Science - BS, Bio Science
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