Jay Narwade
Front Office Executive
- Role
- Front Office Executive at Accor
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jay Narwade
PROFI LE I am Jay Narwade and I enjoy meeting with new people and finding way…
Experience
Front Office Executive
Jan 2025 — Present · Mumbai, IN
Key Responsibilities•Entrusted with Duty Manager responsibilitiessince joining, managing complete shiftoperations across Front Office and Food & Beverage departments.•Took daily briefings with team members,ensured smooth inter-departmentalcoordination, and maintained operationalexcellence.•Played a key role in the pre-opening setup ofthe property, including systemimplementation, process planning, anddepartmental coordination.•Verified registration cards, ensuredadherence to check-in/check-out SOPs, andmaintained guest documentation accuracy.•Monitored and ensured achievement ofdepartmental KPIs and hotel-wide goals,including guest satisfaction, audit scores, andrevenue targets.•Led actions to improve TrustYou scores andother online reputation platforms throughservice recovery and feedback managementSuccessfully completed Brand StandardAudits, maintaining compliance with Accorbrand expectations.•Designed and maintained both departmentsduty roster ensuring optimum staffdeployment.•Supported budgeting, costing analysis, andimplemented cost control measures to driveoperational efficiency.•Maintained daily guest log, recordedcomplaints and follow-ups, ensuring timelyclosure and feedback tracking.•Participated in daily HOD meetings to alignwith hotel strategy and drive operationalperformance.•Handled corporate group arrivals, includingrooming list coordination, billing processes,and post-stay account settlements.
Education
ISM Institute of Hotel Management
Diploma in Hotel management , Hotel management
Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik
Master of Business Administration - MBA, Business Administration and Management, General
Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik
Bachelor of Commerce - BCom
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