Jay Nail

About Jay Nail

I am an experienced airline leader with over six years of experience within the airline industry. Skilled in team management, talent recruitment and development, and operational planning. High knowledge and proven execution in team productivity and cost savings initiatives.I possess strong project management skills and received a Bachelor’s Degree focused in Business Management from Oklahoma State University.

Experience

1. Customer Service Manager, Airport Customer Experience

   American Airlines

   Jul 2024 — Present · Albuquerque, NM, US

   Direct, manage and oversee daily airport operation activities to ensure safe, reliable and efficient service for passengers-Assess and execute appropriate resources to optimize station performance-Monitor, review, and report station performance-Establish relationships through engagement, collaboration and inclusiveness with internal and external stakeholders-Manage schedule, off-schedule and charter flight operations and meets performance goals-Evaluate, identify and recommend process improvement changes for a dynamic operational environment-Oversee, monitor and control budget and manages overall financial administration-Lead, motivate and develop team to perform in a safe, efficient, productive, professional manner and deliver superior customer service-Assumes responsibility of team management – including hiring, conducting performance reviews, administering corrective action, training, and career development-Maintain company standards of safety and security-Partner with vendors and contractors-Preserve integrity and ethical values as it relates to audits, compliance and regulatory mandates.

Education

• Oklahoma State University

  B.S. in Business Administration, Business Management

  2013 — 2017

Skills

• Visual Merchandising
• Time Management
• Inventory Management
• Microsoft Office
• Typing
• Customer Satisfaction
• Customer Service
• Management
• Teamwork
• Team Management