Jay Nagaraj
Leader, Customer Delivery at Cisco Security | VPN | NGFW
- Role
- Leader, Customer Delivery - Network Security at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jay Nagaraj
Management professional with experience of leading global, high-performing Technical Services Team. Adept at building effective teams from the ground up, leading high-visibility initiatives, and collaborating with partners and customers to achieve business success. Technical background with Masters in Computer Networking and Telecommunications contributes to focus on detail and the bottom line.Notable experience and skills include- Services Design & Delivery- Incident & Service Request Operations- Customer Relationship Management- Coaching/Mentoring- Strategic Planning- Metrics Development & Analysis- Innovation Management
Experience
Leader, Customer Delivery - Network Security
Oct 2022 — Present · Bengaluru, IN
Currently managing a team of 12 engineers as part of the Network Security VPN Team, with previous experience managing up to 25 engineers.• Serve as the point of contact for onboarding Early in Career talent and apprentices.• Collaborate cross-functionally with various teams, including Customer Success, Engineering, Product, and Sales, driving towards higher customer satisfaction results.• Represent Customer Advocacy in the field and with customers. • Identify and resolve issues that affect worldwide support teams.
Education
Ramaiah Institute Of Technology
Bachelor's Degree, Electronics and Communications Engineering
North Carolina State University
Master's Degree, Computer Systems Networking and Telecommunications
Centre for Development of Advanced Computing
Post Graduate Diploma, Embedded Systems Design & Networking
Skills
- Network Security
- C
- Opnet
- Network Administration
- Ccna Security
- Ccna
- Cplex
- Wireshark
- Gns3
- Embedded Systems
- Switching
- Kernel Programming
- Computer Networking
- C++
- Matlab
- Java
- Socket Programming
- Ccp
- Routing
- Ccnp
- Routing Protocols
- Operating Systems
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