Jay Modh

Associate Technologist @Sutherland

Provided first-level IT support by troubleshooting hardware, software, and network-relatedissues with a 97% resolution rate, and customer satisfaction rate of ensuring minimal downtime for users- Honored with the Top Advocate award for demonstrating exceptional customer support, and resolution rate- Managed ticketing system for intake, documentation, resolution, escalation, and closure of IT incidents- Escalated complex technical issues to senior support teams while maintaining responsibility for case follow-ups.