Jay Mertens
Observability Engineer
- Role
- Enterprise Management Systems Specialist at General Dynamics Information Technology
- Location
- South Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Jay Mertens
JAY MERTENSSouth Milwaukee, WI j•••••••@gmail.com41••••••83 linkedin.com/in/jay-mertens-a649a45ITIL Operations EngineerLong time leader of ITIL principles and Observability / Monitoring / Reliability tools. Customer Success leadership for many of the largest public / private / government institutions in the World. Excellent communication from C – Suite to technical SME ‘s. Proven learner, relationship builder and high energy focused effort team member.Core competencies include:Application Performance Management / APM IT Operations ManagementITIL Incident / Problem / Change ManagementAmazon Web Services / AWS Cloud Practitioner
Experience
Enterprise Management Systems Specialist
General Dynamics Information Technology
May 2023 — Present
Education
Concordia University-Wisconsin
Bachelor's Degree, Business Management, Minor in HR
2006 — 2014
Skills
- IT Operations
- Requirements Analysis
- Cloud Computing
- Result Oriented
- Vendor Management
- Information Technology
- Strategy
- Active Directory
- Unix
- Windows Server
- Sitescope
- Management
- Business Intelligence
- Vmware
- IT Management
- Server Architecture
- Pre-Sales
- Citrix
- Infrastructure
- Disaster Recovery
- Security
- Enterprise Software
- Hp Products
- Enterprise Architecture
- IT Strategy
- High Availability
- Pmp
- Storage Area Networks
- IT Outsourcing
- Software Development Life Cycle (Sdlc)
- Virtualization
- Service Delivery
- Storage
- Consulting
- Service Management
- Business Acumen
- Loadrunner
- Software Project Management
- System Deployment
- Servers
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