Jay Madia

Experience

1. Advisor

   WTW

   Feb 2023 — Present · Mumbai, IN

   Quality review Conducting quality monitoring for key activities across pre-placement, billing and post placement for Great Britain and other geographies• Communicating feedbacks on the failure areas with the clear view of expected procedures / processes• Perform root-cause analysis on the failures and coordinate with the Operations Leaders to develop action plans on improvement• Ensuring that the quality metrics is monitored as per the agreed sampling methodology, coverage and using the measurement system outlined for the Business Unit• Independently resolving and addressing the disputes received on the quality reviews by engaging with the business leaders• Creation and publication of the Monthly quality MI data in an accurate manner and as per the timelines• Ensure adherence to standardized group policies and procedures, including all WEM and other regulatory requirements• Participate and contribute towards process improvements and other initiatives related to continual improvement and transformation themes that are undertaken at the group level• Participate / lead and contribute to meetings with Stakeholders (Internal & External) andBusiness units.Managing BLU activities Checking and performing reviews on various Business units which deal with BLU.Accumulating accurate data and failing those aspects which are in accurate and highlighting accordingly.Creatig monthly attestation reports and submitting data to UK. Collaborating and highlighting errors and issuing those to the Business units.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Pgdm finance

• Model english school

  Ssc

• Mumbai University Mumbai

  Mcom, Commerce

• Kj somaiya college of science and commerce

  Bachelor of Commerce - BCom

  2016 — 2019

• Keraleeya Samajam Dombivlis Model College Near Police Colony Plot No 32 Phase II MIDC Residential Area Dombivli East Dist Thane 421 203

  Hsc