Jay Leader

Chief Customer Officer at Rocket Software

Role: Chief of Staff at Rocket Software
Location: Redmond, WA, US
LinkedIn followers: 500 followers

About Jay Leader

I\'m a results-driven business executive with a passion for creating outstanding experiences for customers and partners and a record of proven success partnering with senior leaders to drive transformation and positive change. I\'m a strategic thinker who leads by example and sets high expectations for delivery and performance to customer expectation in demanding and dynamic internal and customer-facing growth environments. My passion is to identify and recruit great people, challenge them to take on the most difficult problems, inspire them to take risks and stretch their personal and professional boundaries, celebrate their victories when they achieve them and their failures when they don\'t, and be their trusted mentor, coach and cheerleader.I am a frequent presenter and thought leader on IT Leadership, and have particular interest and passion in the development of next-generation IT leaders and helping mid and senior level Information Technology managers build the skills necessary to become CIO\'s. I\'m a technically astute, hands-on motivational leader with demonstrated experience building, managing and leading high performance IT teams in large, midsize and pre-IPO organizations, and I have had great success in organizations that seek to transform their IT operations and bring them to the next level of performance and impact.

Experience

Chief of Staff
Rocket Software
Jan 2026 — Present · Redmond, WA, US

Education

Clark University
BA, Political Science & International Relations
1979 — 1983
Clark University
MBA, Business Administration and Management, General
1984 — 1984

Skills

Professional Services
Business Intelligence
Six Sigma
Manufacturing
Vendor Management
Change Management
Cross-Functional Team Leadership
Integration
Project Portfolio Management
Project Planning
Product Management
Process Engineering
Erp
Business Analysis
Leadership
Enterprise Architecture
Program Management
Saas
Product Development
Process Improvement
Mergers
Start-Ups
Outsourcing
Project Management
Management
Team Building
IT Strategy
Governance
Business Process Improvement
Oracle E-Business Suite
Motivation
Operations Management
Strategy
Cloud Computing
Strategic Planning
Mergers & Acquisitions
Crm

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