Jay Gildea

About Jay Gildea

Expert in district, regional, and territory management, I deliver operational excellence. My commitment to revenue growth, customer experience, and team building is evidenced through multi-million dollar sales volume, boosts to average customer transactions, and development of next-generation leaders. Focused on the consumer experience, high-quality brand standards, and driving positive bottom-line results, I excel in defining and executing company vision, generating revenues, and delivering exceptional customer service.My results are fueled by connecting, engaging, and inspiring clients every day and building high-performing teams to deliver this experience. The execution of these expectations is achieved through persistent coaching, training, and development. I am a passionate team leader who recruits top talent and molds them into producers capable of meeting aggressive goals. Successful in highly-competitive markets, I consistently deliver on business development objectives. Selections of my accomplishments include: Ranked top 5 overall and top 3 in KPIs for a region with 200+ stores in 11 districts with 1K+ employees and area managers, surpassing company performance by 1.5%. Drove positive sales growth by maximizing conversions by more than 3%(63% overall). Improved sales 1% for a declining wholesale business (representing 24% of overall sales). Always eager to network, I welcome the opportunity to connect on LinkedIn and share my expertise in team building and leadership, training and development, strategic growth plans, sales and performance management, customer relationship management, sales strategies, market expansion, customer service, community engagement, retail operations, and wholesale oversight.

Experience

1. Operations Management

   Amazon

   Sep 2020 — Present · Stoughton, MA, US

   Lead and supervise a team of Area Managers & Process Assistants and 800 hourly associates in outbound and inbound operations within the Sort Center. 20••••24- BOS5 Leader Safety Operations. Fostered a culture of safety through regular communications, led safety campaigns, and recognition programs, achieving a 95% safety shoe compliance. Building a culture of safety: Safety Recovery Blitz, ASC coaching team, PA Safety walks, Daily Safety FANs messaging for daily DBR. Lead the weekly SRB. Project Lead: Workforce staffing, Staffing Assignments, GEMBA, Prime Playbook & Mid sort sync. 20••••22- BOS5 leader of the cost team. Led a project that saved BOS5 $4 million in 2021. Accomplished through strategic planning and forecasting. 20••••21- BOS5 lead for Working Well and Project UV.

Education

• UMass Boston

  Bachelor of Science (B.S.), Political Science and Government