Jay George

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAY GEORGE

Accomplished IT Leader | Passionate about Building High-Performing TeamsI am an experienced IT professional with over 15 years of expertise in IT service delivery, leadership and support, spanning diverse industries. As a motivated and reliable IT manager, I have successfully built and led multiple teams, consistently achieving exceptional results. My driving passion lies in empowering individuals to achieve success and optimising services under my management, enabling them to reach their full potential.I worked at Dentsu International for 4 years, where I held the position of Technical Support Manager, and had 25 direct reports, before which I was a Service Desk Operations manager and a team leader before that, during my time at Dentsu I have been responsible for over 75 people.I had an important role in the creation of a Digital Operations Centre, designed to support a global operation of employees across 130 markets, supporting 500+ applications across the Digital Marketing sector. This included the insourcing of IT support functions that had previously been spread across several locations around the globe. Responsibilities included 2nd Line Technical Support; Service Desk; Account Provisioning; Transition; Change Management; Server Patch Management processes and NOC activities, with recruitment of over 100 new employees.I have been responsible for developing and delivery of Technical strategy within the Global Support Centre, including automation opportunities. Responsible for defining, planning and documenting key projects and initiatives; tracking progress and ensuring that the remains focussed on deliveryOne of the biggest things I have learnt from managing people is the importance of helping people to improve, through coaching sessions, training and certifications. I believe that upskilling your team is the best way to keep them engaged and focussed whilst providing great customer service to end users.