Jay Fleming
Implementation Specialist | Senior Customer Success Manager | Training Facilitator | Outstanding Educator
- Role
- Senior Education Impact Consultant - Unified Classroom at PowerSchool
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Jay Fleming
I am an energetic and self-motivated educational professional and customer account…
Experience
Senior Education Impact Consultant - Unified Classroom
Jun 2020 — Present · Salt Lake City, UT, US
Responsible for client success by facilitating training, creating implementation plans, overseeing usage, escalating support tickets that may hinder adoption and being the point of contact for 90+ accountsDevelop strategies and implementation plans to ensure high customer engagement and adoption.Key member of EIC Team, responsible for the successful deployment of Schoology and Performance Matters platforms to 85 +/- new and existing K-12 districts to ensure satisfaction through customer journey.Understand short- and long-term client goals and take ownership of bringing them to fruition.Partner across the company, with Sales, Support, Product, and Finance to ensure client success, provide necessary feedback, and develop best practices.Member of EIC Social Committee, Agenda Planning Committee and Monthly PowerUps.
Education
Utah State University
Masters of Education
1995 — 1999
Brigham Young University
Bachelor of Science
1992 — 1994
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