Jay Din
Director - Enterprise Incident and @CIBC
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WORK HISTORY
Director - Enterprise Incident and @CIBC
EDUCATION
University of Toronto
Not Awarded, Liberal Arts and Sciences/Liberal Studies
DeVry Institute of Technology
Bachelor of Science (B.S.), Information Technology
SKILLS
ABOUT JAY DIN
15+ years broad technical knowledge in all areas of IT Application and Infrastructure Services.• Expert in areas Incident, Problem and Change Processes.• Management of Cross Functional Teams – building teams, managing stakeholders, team facilitation, project assignments and tracking, reporting. • Process Development, Management and Governance – Driving efficiency and effectiveness of enterprise wide processes. • Relationship Management – expert in team building, dispute resolution, mediation and facilitation management.• Service Delivery working in Operations specializing in Operational Support, Risk Management, Incident Management, Problem Management, and Change Management. • ITIL V3 Foundations, Service Strategy, Service Design and Service Operations certified.
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