Jay Dihonov

Technical Manager @Rentokil Terminix

US

Spearhead the development of pest management strategies, tactics, and protocols tailored to specific market segments, ensuring effective pest control solutions.* Provide operational and sales support to facilitate the acquisition and execution of Rentokil service offerings, driving customer satisfaction and retention.* Utilize proactive and reactive troubleshooting techniques to address customer concerns promptly and effectively.* Perform technical assessments for Rentokil customers, delivering expert recommendations and ensuring service excellence.* Collaborate with Operations management to identify improvement opportunities based on service data and customer feedback, leading to the development and implementation of training programs and operational enhancements.* Develop and maintain in-depth pest management knowledge, specializing in general pest management and market segment-specific pest pressures and solutions.* Drive the alignment and implementation of standard operating procedures and best practices across the market segment, supporting the National Accounts team.* Leverage remote data analysis, communication, and coaching to provide ongoing support to Specialists and Operations Managers, ensuring program goals are achieved.* Facilitate program implementation by conducting protocol training, monitoring product usage and equipment operating protocols, and ensuring successful outcomes.* Act as a technical expert, contributing content, articles, and interviews for industry events and public outreach initiatives.