Jay Dash

WORK HISTORY

ABOUT JAY DASH

Most customer service transformation starts with trying to solve an IT Problem or cost optimisation but really struggles to tie it back to their channels, customer digital journey and AI strategy to achieve desired business outcomes.I partner with my clients to innovate their future of customer service and moving them from being an inbound service function to a more proactive brand engagement - commonly involved in analysing complex customer portfolio requirements, developing coherent solution architectures and commercial framework to enable Intelligent customer service, powered by AI, data insight and analytics that help meet their business and technical objectives. My interest and expertise lie in helping major institution re-imagine their customer service strategy and self service emblement through AI and cloud solutions while focusing on mentoring emerging leaders. The drivers and outcomes of any successful programmes may vary but often involve building better product & services, growing or establishing new revenue, optimising costs, improving business resilience and deliver rich customer and employee experience. Personally, I am the archetypal ‘Purple person’ who loves to ideate, collaborate, build and influence with my design thinking approach across levels and develop a team of future leaders with technical, architectural and creative expertise.