Jay Copeland
Senior Project Program Manager at AT&T
- Role
- Senior Project Program Manager at AT&T
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jay Copeland
Dynamic, results-oriented professional with over 25 years of broad-based experience and visible achievement in the delivery and development of employee training, project management, management coaching and enterprise training solutions. Strong managerial background and people-oriented. Out-of-the-box thinker with strong leadership skills and a collaborative team player.
Experience
Senior Project Program Manager
Jan 2022 — Present · Atlanta, GA, US
Support of international vendor call center locations (varied from 10 to 15 based on timing of year, etc.)Monthly vendor headcount reconciliationTarget and incentive planning and implementation New product training and site rollouts New hire training support Compliance training and reporting for vendor sites Daily performance tracking and reporting
Education
Covenant College
Organizational Management
Gadsden State Community College
Associates
Skills
- HR Policies
- Instructor-Led Training
- Onboarding
- Team Leadership
- Personnel Management
- Training
- Training Delivery
- Vendor Management
- Call Center
- Performance Management
- Employee Training
- Talent Management
- Change Management
- Interviews
- Project Planning
- Leadership Development
- Direct Sales
- Analytics
- Management
- Team Building
- Employee Relations
- Product Management
- Call Centers
- Instructional Design
- Wireless
- Employee Engagement
- Workforce Management
- Blended Learning
- Organizational Effectiveness
- Coaching
- Software Documentation
- Social Media
- Career Development
- Process Improvement
- Snagit
- Organizational Development
- Program Management
- Telecommunications
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