Jay Chapman
Senior Customer Experience Manager @Sovereign Housing Association
Devizes, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2021 — Present
Senior Customer Experience Manager @Sovereign Housing Association
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Basingstoke, GB
EDUCATION
N/A
Chartered Management Institute
Level 3 Diploma , Leadership and Management
N/A
The Knowledge Academy
PRINCE2 Foundation
2018 — 2019
Institute of Leadership and Management
Level 5 diploma, Leadership and Management
N/A
JGA Group
Bachelor of Arts - BA, Service Design
2020 — 2020
APMG International
Foundation degree, Change Management
SKILLS
Stakeholder EngagementCustomer ServiceInfluential CommunicatorPublic SectorComplaint ManagementCustomer Service ManagementProblem SolvingBusiness AnalysisCoachingContinuous ImprovementCustomer Service TrainingCreative Problem SolvingSocial HousingCommunity EngagementDistributed Team ManagementComplaintsChange ManagementManagementSocial InnovationTeam LeadershipReport WritingService Design
ABOUT JAY CHAPMAN
People matter. That\'s why customers and end users are always put at the centre of the…
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