Jay Baucom
AVP Professional Services @Ferrilli
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WORK HISTORY
AVP Professional Services @Ferrilli
Boone, NC, US
Strategic Operations Executive responsible for building/expanding exceptional Core, SCI, Cyber, and AI service offerings in the Higher Education market while focusing on Student Success.
EDUCATION
Appalachian State University
BSBA, Finance
SKILLS
ABOUT JAY BAUCOM
Executive leader providing Strategic vision for Digital Transformation of services and solutions, leveraging Intelligent Automation, Artificial Intelligence, Digital Learning, and Managed Workplaces, across the Pharmaceutical, Life Sciences, Healthcare, State and Local, and Financial market verticals. Digital transformation initiatives focused on improving the Customer Experience, Employee Experience, and Operational Health of clients operating in the aforementioned markets.Senior Vice President of Global Operations responsible for global expansion of core service delivery capabilities, Business Development, Account Acquisition/Retention, Customer Relationship Management (CRM), Contracts Management, Team Building and Talent Acquisition, and Professional Services. Manages dynamic Global Teams delivering complex service and solution offerings covering digital transformation, pharmacological, compliant writing, multi-lingual service desk, market vertical-specific training, global operations, automation, employee productivity, and social media integration.Member of company\'s Executive Team with P&L Financial responsibility for multiple lines of business within expanding Global Services Company.
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