Jay Baucom
AVP Professional Services @ FerrilliBoone, North Carolina, United States
- Role
- AVP Professional Services at Ferrilli
- Location
- Sanford, NC, US
- LinkedIn followers
- 500 followers
About Jay Baucom
Executive leader providing Strategic vision for Digital Transformation of services and solutions, leveraging Intelligent Automation, Artificial Intelligence, Digital Learning, and Managed Workplaces, across the Pharmaceutical, Life Sciences, Healthcare, State and Local, and Financial market verticals. Digital transformation initiatives focused on improving the Customer Experience, Employee Experience, and Operational Health of clients operating in the aforementioned markets.Senior Vice President of Global Operations responsible for global expansion of core service delivery capabilities, Business Development, Account Acquisition/Retention, Customer Relationship Management (CRM), Contracts Management, Team Building and Talent Acquisition, and Professional Services. Manages dynamic Global Teams delivering complex service and solution offerings covering digital transformation, pharmacological, compliant writing, multi-lingual service desk, market vertical-specific training, global operations, automation, employee productivity, and social media integration.Member of company\'s Executive Team with P&L Financial responsibility for multiple lines of business within expanding Global Services Company.
Experience
AVP Professional Services
Feb 2024 — Present · Boone, NC, US
Strategic Operations Executive responsible for building/expanding exceptional Core, SCI, Cyber, and AI service offerings in the Higher Education market while focusing on Student Success.
Education
Appalachian State University
BSBA, Finance
1985 — 1989
Skills
- Professional Services
- Customer Service
- IT Service Management
- Software Development
- Strategic Planning
- Customer Relationship Management (Crm)
- Strategy
- Team Leadership
- Erp
- Customer Satisfaction
- Crm
- Itil
- Troubleshooting
- Project Management
- Program Management
- Managed Services
- Integration
- Cloud Computing
- Outsourcing
- Budgets
- Cross-Functional Team Leadership
- Sales
- Vendor Management
- Leadership
- Vendor Relations
- Management
- Team Building
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