Jay Averill
Senior Account Relationship Manager at ModSquad | Client Success | Player Experience
- Role
- Senior Account Relationship Manager - Client Services at ModSquad
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jay Averill
My name is Jay, and I am a results-driven leader with extensive experience in scaling…
Experience
Senior Account Relationship Manager - Client Services
Jul 2019 — Present · Austin, TX, US
As an Account Manager at ModSquad, I manage client relationships, oversee project operations, and drive results by aligning partner goals with ModSquad’s expertise. My role includes conducting regular client consultations, managing financials to meet company and client objectives, and leading the professional development of a global team of project managers and assistant project managers.Included in these responsibilities are:• Regular meetings with each partner to ensure client satisfaction, discuss new initiatives, consult with partners on best practices and opportunity for improvements, and to look for ways in which we can serve as a better partner to each client, meeting their individual goals.• Oversight of all operations for each client project• Managing all financials for each client that I manage in order to ensure that company goals are being met.• Professional development of a team of global project managers and assistant project managers working remotelyAchievements:• Achieved year-over-year revenue growth of 246% and 373%• Scaled a support team for a large tech client from 40 team members to over 400 within two years.• Successfully converted all short-term pilot projects into recurring engagements with significant growth.• Designed unique incentive programs for each partner project, reducing attrition and improving satisfaction among employees, partners, and their customers.• Partnered with the sales team to enhance forecasting and streamline launch needs for new projects.
Skills
- Gaming Industry
- Team Leadership
- Customer Experience
- Monetization
- Gaming
- Community Management
- Customer Retention
- Customer Service
- Gameplay
- Vendor Management
- Team Management
- Call Centers
- Console
- Game Development
- Customer Support
- Customer Satisfaction
- Training
- Ps3
- Unreal Engine 3
- Technical Support
- Wii
- Xbox 360
- Crm
- Computer Games
- Call Center
- Online Gaming
- Casual Games
- Mmorpg
- Call Center Start-Up
- Video Games
- Game Design
- Management
- Quality Assurance
- Mmo
- Perforce
- Level Design
- Social Games
- Mobile Games
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