Jaxon Kennedy
Business Operations | Insurance Services | Marketing Strategy | Sports Analytics
- Role
- Client Relationship Associate at Palomar
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jaxon Kennedy
I’m a detail-oriented, operations-focused professional with a background in customer…
Experience
Client Relationship Associate
Oct 2024 — Present · La Jolla Shores, CA, US
Operations CRA member supporting end-to-end customer and partner service functions across the contract lifecycle.• Process and manage high volumes of policy updates, endorsements, cancellations, and compliance requests in alignment with internal controls and regulatory requirements.• Resolve service escalations and operational bottlenecks by coordinating with underwriting, compliance, and systems teams to maintain SLAs and client satisfaction.• Provide training and technical assistance on Palomar’s submission and servicing platforms to agents and lenders, promoting digital adoption and automation efficiency.• Collaborate cross-functionally to identify and improve process gaps, ensuring accurate execution of \"contract-to-cash\" activities and contributing to operational excellence across the organization.• Track service metrics and feedback to drive data-informed process enhancements and maintain quality assurance.
Education
Washington State University
Bachelor's degree, Business Administration and Management, Marketing
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