Jawna Williams

About Jawna Williams

Master Trainer, Instructional Designer, Salesforce Administrator, Contract Administrator, Sales Enablement/Support, Talent, Organizational & Learning Development, Operations Management, & Process Improvement Professional Proficient customer relations management specialist managing tools and integrated applications for trade promotion management, data integrity, reporting, analysis and more to improve customer relations and improve business decisions. Experienced business and operations administrator with process improvement skills that support organizational goals and drive success. Strong leadership ability to enable individuals and teams to accomplish desired results and exceed expectations in marketing, sales, and operations. Develops strategies to increase employee effectiveness, decrease operational inefficiencies, streamline costs, and positively impact business growth. Proven learning and talent development professional with results of solid knowledge transfer, improved job performance, and reduced attrition rates

Experience

1. Contract Administrator (Fully Remote)

   HP

   Jun 2021 — Present · CA

   Managed contract agreements processed by Account Managers for APJ and EMEA sales regions to ensure timely amendments, renewals, and terminations. Drafted and edited contracts. Maintained record integrity in MS dynamics CRM application. Processed Adobe Sign submissions for approvals and signatures. Acted as liaison between sales, marketing, global legal, engineering, CRM development, order management, and other internal contract administrator departments.*Reduced EXPIRED accounts in the APG and EMEA regions by 100% in 2021. Ensured accounts remained current.*Provided ongoing CRM training for APJ and EMEA sales teams which improved process knowledge by 30%.*Documented processes to contribute to the HP SPTS department playbook.*Proposed and co-developed Newsletter that provided training tips, department updates and accomplishments.*Proposed and worked with CRM developers to add fields to help with tracking and displaying Admin activity.*Processed multiple special projects to support marketing, order management and other teams as needed.*Conducted audits in both CRM and Adobe Sign to ensure record integrity and accurate processing.*Generated daily and bi-weekly reports for tracking and submission io the Head of Contracts

Education

• University of New Orleans

  Bachelor of Science

• McDonogh #35 Senior High School

  Dipolma