Jourdan W.
Customer Experience | Solutions Consultant
- Role
- Solutions Consultant at Decision Lens
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jourdan W.
Consulting professional with ten years experience delivering to public sector and nonprofit clients. Passionate about bringing the human experience into product, service, and process design. Experience as a Scrum Master, CX/UX researcher, and functional tester within the Agile environments.
Experience
Solutions Consultant
Feb 2026 — Present
Education
University of Maryland
Bachelor of Science - BS, Psychology, Spanish (Minor)
2008 — 2012
University of Pittsburgh
Master's Degree, Information Science/Studies
2013 — 2015
Skills
- Social Media
- Functional Testing
- Data Analysis
- Research
- Wordpress
- Peer Mentoring
- Teaching
- Sql
- Java
- Community Outreach
- Html
- Communication
- Higher Education
- User Experience Design
- Blogging
- Interaction Design
- Informatica
- Intercultural Communication
- Constant Contact
- Public Speaking
- User Interface Design
- Front-End Design
- Benthic
- Hip-Hop Dance
- Customer Service
- Css
- Human Factors
- Servlets
- Jsp
- Event Planning
- Event Management
- Peer Mediation
- Data Entry
- Team Leadership
- Leadership
- Microsoft Office
- Agile Testing
- Microsoft Excel
- Digital Marketing
- Digital Designs
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