Jeffrey Walker
Transformational IT & Program Management Leader | Federal Modernization | Infrastructure & Cloud Strategy | AI & Cybersecurity Governance | Mission-Focused Digital Innovation
- Role
- Deputy Program Manager at Reston Consulting Group, Inc.
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jeffrey Walker
Enterprise Infrastructure and Transformation Leader specializing in turning reactive…
Experience
Deputy Program Manager
Sep 2024 — Present · Washington, DC, US
Oversee the delivery of IT services, ensuring efficiency, effectiveness, and alignment with organizational objectives. Negotiate and manage service level agreements with customers, monitor service delivery performance, and implement strategies to improve processes and outcomes. Identify and address service delivery challenges, diagnosing issues, and providing actionable solutions. Establish and maintain processes, procedures, and facilities to support seamless service delivery, while collaborating with cross-functional teams, vendors, and stakeholders to optimize operations. Support teams through training, software updates, and cybersecurity solutions, maintaining alignment with organizational goals and delivering exceptional value to end-users.
Education
The George Washington University
Master’s Certificate in Project Management, Information Technology Project Management
2014 — 2018
Temple University
Bachelor of Arts, Communication and Media Studies
Skills
- Program Management
- Requirements Analysis
- Project Planning
- Functional Requirements
- Security Clearance
- Organizational Leadership
- Active Directory
- Windows Server
- Strategic Vision
- Requirements Gathering
- Management
- Team Building
- Strategic Planning
- Technical Requirements Gathering
- Strategic Thinking
- Infrastructure
- Continuous Improvement
- Security
- IT Strategy
- Leadership
- Service Delivery
- Project Management
- Technical Leadership
- Customer Requirements
- System Administration
- Integration
- Customer Service
- Collaborative Problem Solving
- Training
- Strategic Leadership
- Networking
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