Jawahar Ganesh S

About Jawahar Ganesh S

I like problem solving. Curiosity to find answers has been the driving force throughout my career. Since childhood, I had this liking towards fixing things. Be it our old washing machine or non-functional water geyser or a jigsaw puzzle, I could fix them being a kid myself. My parents would have for sure thought, I would become a great mechanic someday.It is when I wrote my first computer program in C (A Simple calculator app), I became fascinated with the idea of using software to solve practical problems. Since then, I can\'t get enough. It is my passion towards problem solving and fixing things that made me choose my first job as a Support Engineer with Microsoft.Currently, I am an Escalation Engineer with the Developer Web Applications team at Microsoft. My specialties include problem solving, quick learning, Web Application Development, Conversational AI and Debugging. I am skilled in ASP.NET.Net Core, IIS, WinDbg, Azure Bot Services, Azure SignalR Service, Windows Azure Pack, Azure Cognitive Services and Azure Healthcare Bot.

Experience

1. Escalation Engineer

   Microsoft

   Jul 2021 — Present · Bengaluru, IN

   Owning and driving the technical support for IIS, ASP.NET, ASP.NET Core, Azure Bot Service, Azure App Service, Azure SignalR Service and Windows Azure Pack products of Microsoft. Collaborating with the engineering teams for these products in the areas of fixing code defects, product improvement, customer advocacy, Product Feedback, Bug/ Service deficiency handling. Program managing and driving global initiatives around Innovation, Readiness, and self-help.

Education

• Karpagam College of Engineering

  Bachelor of Technology (B.Tech.), Information Technology

  2011 — 2015