Ahmed J. Kabir

Primary Assistance - Case Coordinator i @Global Excel Management Inc

Windsor, ON, CA

Global Excel is a full-service provider of global healthcare risk management solutions• Open cases on the customer management system to assist clients throughout their medical emergency or other service needs• Provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material• Direct clients to appropriate medical providers, engaging third party affiliates and offering solutions for the lowest practical cost• Outbound communication to health care facilities/providers, clients, insurance providers and other stakeholders to collect information related to travel insurance claims or to arrange direct billing payments• Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards

University of Windsor

Master's Degree

Independent University, Bangladesh

Bachelor’s Degree