Jawad A.

About Jawad A.

CompTIA CySA+ certified Information Technology professional. Interested in securing role within Incident Response, Digital Forensics, and/or Security Operation Center teams. With a strong foundation of specialized training in Cybersecurity and Networking from Erie 1 BOCES, I was able to land my most recent role as a Specialist at Apple. Being at the forefront of the Apple Vision Pro launch and as part of the exclusive demo team on launch day, I had the unique opportunity to combine my technical skills and customer service to introduce a brand new, revolutionary computing technology to everyday consumers. At M&T Bank, my role in Digital Banking Services was marked by a commitment to troubleshooting and customer education, which was reflected in perfect scores on service and policy compliance audits. Our team’s collaborative efforts contributed to staying ahead of industry trends and enhancing the digital banking experience. I am eager to integrate my understanding of technology, customer engagement, and cybersecurity to create value and bring diverse perspectives to future roles. My tenure as a Senior Boutique Specialist at Nestle Nespresso and Shift Supervisor at Starbucks honed my leadership and operational skills, contributing significantly to customer satisfaction and team performance. I look forward to exploring opportunities where I can combine my experience in leadership, technology, and customer service to provide the best solutions to an organization\'s needs.

Experience

1. Information Technology Specialist

   Dig Inn

   Feb 2025 — Present

Education

• Erie 1 BOCES

  Cybersecurity & Networking

• University at Buffalo

  Management Information Systems

• Cisco Networking Academy

  Network Engineering & Security

• Per Scholas

  Cybersecurity