Jawad Ali
Service Desk Analyst @HCR Law
London, GB
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WORK HISTORY
Aug 2025 — Present
Service Desk Analyst @HCR Law
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London, GB
Managed user tickets through Freshservice, ensuring timely responses to queries and issues. • Troubleshot Citrix-related challenges, enhancing virtual desktop environments for improved user experience. • Administered user accounts via Active Directory, streamlining onboarding processes for new hires.
ABOUT JAWAD ALI
Computer Science graduate passionate about IT support and technology. I thrive in…
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