Jawad Ahmed
Director of Engineering Services @Configure, Inc.
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WORK HISTORY
Director of Engineering Services @Configure, Inc.
Chicago, IL, US
Lead the delivery and continuous improvement of the hosted and on-premise solutions, incident, Problem, Change and Request management; and all supporting standard Operating Procedures• Work with Sales and Marketing to develop and sell current managed services solutions • Work with customers, engage in sales activities, onboarding and handle escalations• As member of the Configure Leadership Team, develop and report on KPIs, SLAs, and metric achievements, and engage in strategic/business planning• Assess the costs and benefits of new projects and justify funding on projects to top Executives• Provide proactive leadership in the area of service offering, service quality improvement utilizing root cause analysis, corrective action plans, and continuous process improvement techniques • Lead, develop and coach a team of engineers and support staff, working in a 24x7 environment• Staff management, hiring, training, evaluation, promotions, and termination of technical and operational staff
EDUCATION
DePaul University
B.Sc, Information Systems
SKILLS
ABOUT JAWAD AHMED
Innovative and solution-focused with more than 15 years of experience in Unified…
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