Jawahar Ali

About Jawahar Ali

Seasoned Professional with 20+ Years of Expertise in Telecom & Banking Service Delivery and TransformationI am an accomplished professional with over 20 years of experience, consistently achieving success year after year in Telecom and Banking Service Delivery and Transformation Projects.Key Strengths:Team Management: Leading a team of five project managers working on multiple Banking Service CRM application-related projects and solutionsProject Management: As an certified Project Management Professional, Expertise in end-to-end project management, including requirement gathering, designing customized solutions and flow diagrams, crafting test cases, and executing end-to-end testing. I consistently deliver projects with high quality within the planned schedule and budget.Customer-Centric Approach: I excel in resolving customer issues, providing outstanding customer service, and advocating for customer needs. My accurate and logical problem-solving skills enable me to thrive in fast-paced, change-oriented environments.Leadership in Digital Transformation: As a product owner, I led a PAN India Digital CRM project, designing an AI-powered, intuitive CRM application that significantly boosted user engagement. I adhered to Agile principles and SCRUM methodologies in collaboration with TCS.Operational Excellence: I have successfully headed multiple automation projects aimed at reducing operational costs, increasing Net Promoter Scores (NPS), enhancing efficiency, and minimizing manual intervention, leading to error-free processing.UAT Management: I have a proven track record in managing UAT team assignments, defining the testing approach, and providing guidance to UAT teams. I also excel at improving internal controls by identifying significant business risks and making actionable recommendations.Contact Center Operations: As a leader of a 350+ member contact center, I have demonstrated effective leadership skills in setting up and expanding operations, recruiting, training, and motivating teams to achieve greater operational efficiency.Risk Management & Strategy: I am skilled in identifying and mitigating risks, formulating operational policies and strategies, and standardizing processes to ensure consistent quality and compliance.Business Growth: I am a versatile, high-energy professional capable of driving business growth and generating upsell revenue in rapidly changing environments. My communication, analytical, and problem-solving skills are instrumental in achieving success.

Experience

1. Assistant Vice President

   Axis Bank

   Apr 2023 — Present · Mumbai, IN

Education

• University of Madras

  Master of Computer Applications (MCA), Computer Science

  2003 — 2007

• QUAID E MILLETH COLLEGE FOR MEN

  Bachelor of Science - BS, Computer Science

  2000 — 2003