Javier Munoz

About Javier Munoz

With over 13 years of experience, I specialize in digital literacy, social media strategy, and virtual collaboration within the context of international public health. At the Pan American Health Organization, I lead the regional social media function, overseeing strategic planning, content creation, and operational execution across platforms. My work includes developing governance frameworks, such as PAHO’s Social Media Policy and Standard Operating Procedures, while supporting cross-functional teams to enhance communication and knowledge sharing.My expertise lies in leveraging information and communication technologies (ICT) to drive collaboration and facilitate knowledge management across multilateral organizations. I have a strong commitment to fostering team-building, streamlining virtual workflows, and enabling effective knowledge dissemination. My goal is to enhance organizational alignment and strategic communication, contributing to impactful international development initiatives.

Experience

1. Digital Literacy and Social Networks Specialist, Department of Communications

   Pan American Health Organization

   Jun 2012 — Present · Washington, DC, US

   Lead the Regional Office’s social media function, coordinating strategic planning, content development, and operational execution across platforms.• Supervise consultants and/or interns as resources allow, including current supervision of one consultant, providing guidance, task direction, and performance feedback.• Developed and implemented PAHO’s Social Media Policy for Personnel Use and the Standard Operating Procedures for Institutional Use, strengthening governance, compliance, and organizational coherence.• Provide ongoing guidance to Communications Focal Points in technical departments for the development of social media packages, ensuring alignment with organizational priorities and communication standards.• Coordinate regional social media efforts to ensure consistent, multilingual messaging and harmonized content dissemination across Facebook, X, LinkedIn, Instagram, and other platforms.• Led the adoption and institutional use of digital content tools, including Canva for design production and Hootsuite for scheduling, monitoring, and reporting, enhancing workflow efficiency and improving the quality and consistency of social media outputs.• Facilitate collaboration and knowledge sharing within the network of Community Managers across regional and country offices, promoting consistent practices and improved institutional visibility.• Manage PAHO’s corporate social media accounts and the Director’s official accounts, ensuring strategic alignment, narrative coherence, and high quality content tailored to executive communications.• Lead the production and analysis of social media monitoring and performance reports to inform decision making, guide content optimization, and strengthen communication strategies across the Organization.

Education

• University of Tennessee, Knoxville

  Exchange Student ISEP, Business Administration, English

  1995 — 1996

• Georgetown University

  Masters Degree, Global Strategic Communications

  2015 — 2016

• Formato Educativo Escuela de Negocios

  Master Executive (GADEX), Information and Communication Technologies

  2011 — 2012

• Pontificia Universidad Javeriana

  Four out of five years degree program, Business Administration

  1993 — 1996

• Simon Fraser University

  BA, Communication, plus Co-op Certificate

  1997 — 2001

• Simon Fraser University

  Bachelor's degree, Communication

Skills

• Public Speaking
• Strategy
• Web 2.0
• Management Consulting
• Strategic Communications
• International Relations
• Nonprofits
• Social Media
• International Development
• Program Management
• Sharepoint
• Training
• Content Management
• Social Networking
• Public Health
• Community Outreach
• Community of Practice
• Management
• Spanish
• Leadership
• Proposal Writing
• Public Relations
• Project Management
• Knowledge Management
• Research
• Dissemination
• Policy