Javier E. León

About Javier E. León

As a Customer Service Coordinator and Export Operations Specialist at Gulf Pacific, I oversee full-cycle domestic and export order management for major customers across the food manufacturing industry, ensuring accuracy, regulatory compliance, and coordination with production, planning, logistics, and sales teams. I manage documentation such as USDA certificates, Phytosanitary Certificates, and Certificates of Analysis, and work daily with ERP systems including Sage X3, Sage 300, and TrueCommerce to support customer satisfaction and operational excellence.With over nine years of combined experience in customer service, supply chain coordination, freight forwarding and logistics, and extensive knowledge in the areas of journalism, public relations, broadcasting, advertising, marketing strategy, content marketing, and social networking, I am committed to driving results through communication, order management, and process improvement across domestic and international markets. I hold a Bachelor of Arts in Communication with a minor in Marketing from the University of St. Thomas (TX) and am a bilingual English-Spanish speaker passionate about delivering high-quality service and continuous growth:• Market Research and Analysis• Import and Export• Global Business• CargoWise One | Sage X3 | Sage 300 | TrueCommerce• Bi-lingual English-Spanish Speaker• Communication and Presentation• Operations Management• Negotiation• Supply Chain Management• Dangerous Goods Certification (IATA)• Pharmaceuticals and Healthcare Catalyst• CargoSprint• Magaya• PayCargo

Experience

1. Csc and Export Operations Specialist

   Gulf Pacific

   Feb 2025 — Present · Houston, TX, US

   Dedicated to advancing supply chain service and Order-to-Cash excellence, I manage high-volume domestic and international customer orders, coordinate cross-departmental operations, and oversee post-sales activities to drive accuracy, compliance, and client satisfaction across global markets for a leading U.S. rice mill and food manufacturer specializing in rice, flour, spices, and beans.• Managing full-cycle Order-to-Cash processes for major domestic accounts including Nestlé Purina PetCare Company, Goya Foods, Walmart Inc, H-E-B Grocery Company, LP, Aldi Inc, and Whole Foods Market, L.P, ensuring accurate order entry, invoicing, and customer support.• Handling over 3,500 orders and items annually across domestic and international markets, maintaining precision and service quality while supporting Gulf Pacific’s diverse product portfolio.• Coordinating domestic and export orders with production, planning, logistics, and sales teams to align manufacturing schedules, prioritize fulfillment, and ensure regulatory compliance.• Preparing commercial invoices, packing lists, certificates of origin, USDA certificates, Phytosanitary Certificates, and Certificates of Analysis for domestic and international orders to support timely deliveries and clearances.• Monitoring domestic transportation movements—including LTL trucking, drayage, rail, and truckload shipments—through coordination with the Logistics Department for both local and export orders.• Operating ERP systems (Sage 300, Sage X3) and EDI platforms (True Commerce) to manage order processing, shipment tracking, and invoice management.• Contributing to Gulf Pacific’s $325M revenue growth by delivering operational excellence and maintaining high service standards across diverse markets.

Education

• Lone Star College

  Associate of Arts - AA, Communication and Media Studies

  2014 — 2016

• University of St. Thomas (TX)

  Bachelor of Arts - BA in Communication/Minor Degree in Marketing - MKT

  2016 — 2019

• Cinco Ranch High School

  High School Diploma

  2013 — 2014