Javier Soto

Consumer Services Supervisor @nirvanaHealth | RxAdvance

US

Supervise and develop a high-performing customer service team,ensuring alignment with pharmacy operations and clinical servicestandards.Implement and refine service policies to enhance compliance, patientsatisfaction, and operational efficiency across pharmacy benefitprograms.Resolve complex, escalated member issues related to pharmaceuticalservices, ensuring timely and clinically sound resolutions.Analyze performance metrics and pharmacy data to inform strategicdecisions and improve service delivery.Collaborate with clinical teams to address medication managementinquiries and pharmaceutical challenges.Assist in the development and dissemination of drug research tools,clinical guidelines, and educational materials for staff.Deliver pharmacy-related training programs, including onboarding andcontinuing education for new and existing employees.Serve as a liaison between customer service and clinical pharmacyteams to ensure integrated, patient-centered care.

Kingsborough Community College

Associate Degree