Javier Osma

Vsat Operations Specialist @Princess Cruises

Fort Lauderdale, FL, US

In charge of the VSAT systems day-to-day operations, monitoring and escalating issues to satellite providers including SES and Starlink.• Dealing with vendors including Intellian, Comtech, and Starlink.• Participate in troubleshooting conference calls.• Create RMAs for defective equipment and follow up until units are replaced and system restored.• Involved in projects with the Project Manager team.• Contact different personnel onboard company’s vessels as needed.• Involved in all primary and back beam changes performed by SES.

National Seminars Group – Padgett-Thompson

Award of Completion, Handling Difficult and Demanding Customers

I.T.A.E.

Business Administrator, Business Administration

Intelsat Global University

An Introduction to Project Management

Intelsat Global University

ITAR & OFAC Training

Rockhurst University Continuing Education Center

Award of Completion, Microsoft Excel - Go Beyond Mere Basics

SlingPATH

Record of Competency, Completion of Basic SNG Operations

Miami Dade College

Award of Completion, Portuguese I, II, III

Emory University

Award of Completion, Excel 2003

Miami Dade College

Electronics Engineering