Javier Guillen
Express Service Advisor @Jim Click Automotive Team
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WORK HISTORY
Express Service Advisor @Jim Click Automotive Team
Tucson, AZ, US
As an Express Service Advisor, responsible for Securing agreement from customers before repairs; covering cost estimate; and approximate time when vehicle\'s work will be completed, Obtaining customer and vehicle data.• Obtain approval signatures.• Enter RO into a service database system.• Maintain customer rapport by explaining estimates and expected to return of the vehicle.• Responsible for customer satisfaction and served as a single point of contact for customers by providing convenience and immediate assistance to their needs.• Answer questions and concerns.• Answer Phone Calls, Emails, and Drive Ins to address any customer concern with the highest level of response and attention.• Return missed phone calls, emails in no less than 5 minutes
EDUCATION
University of Phoenix
BS
ABOUT JAVIER GUILLEN
Marketing professional with over seventeen years as a sales executive with management experience. Dedicated, self-motivated, proven leader with a passion for working with customers and employees. Comfortable communicating with senior management, associates, vendors and delivering top notch customer service to meet the goals and objectives of the organization. PROVEN ACCOMPLISHMENTS Developed and implemented marketing plan to ensure progress and adherence to company and client expectations. Serve as sales representative and maintain Insurance agent accounts. Self motivated, always ready to be more efficient in cultivating and dealing with cold calling and build solid relationships with industry agents and advisors. Create and apply a marketing plan that allowed agents and advisors to meet established goals. RESULTS: Maintain and Improve market share. Marketing: Recognize company opportunity to provide clinical services to Insurance agents and their clients in the Southern Arizona market. Developed and implement an aggressive marketing plan to capture new business. Represent Tucson and surrounding areas, providing services from experienced medical staff to deliver one-stop services. MISSION STATEMENT: To be successful in life and in my career as a professional providing the \"finest\" service thru researching the market & giving the customer all the information to make the best decision. Specialties: AREAS OF EXPERTISE • Sales And Marketing • Team Leader / Builder • Operations Management • New Business Development • Project Management • Database Design • Forecasting Strategic Planning • Pollished Communication / Presentation & Problem Solving Skills
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