Javier Garcia

About Javier Garcia

I am a driven professional with a wide variety of industry experience. I have gained…

Experience

1. Client Services Supervisor

   Gallagher

   Jan 2023 — Present · San Diego, CA, US

   Supervises the sale of products/services by prospecting new customers and enhancing sales or services to existing accounts through direct field sales representatives• Trains and familiarizes new Sales Representatives with established policies, practices, products and services• Implements sales plans and special promotions in the achievement of sales goals• Prepares regular and special reports reflecting activity and results of the sales effort. • Oversees and manages the day-to-day operations of the Account Management and Advocacy Teams• Trains and develops lower-level staff, estimates staffing needs, assigns work, meets completion dates, interprets and ensures consistent application of organizational policies• Maintains and services key accounts• Responsible for managing hourly employee timesheets• Responsible for annual performance reviews and disciplinary actions, as needed, with direct reports.• Work closely with other department supervisors and collaborate on mutual processes and projects.• Develop and implement process workflows that create efficiencies• Maintain and create standard operating procedures• Create email templates for account management when messaging globally to participating groups• Responsible for all aspects of Open Enrollment season to ensure expectations of participating groups and members are met• Maintain and develop the client and member and other satisfaction surveys• Monitor the Advocacy productivity reports, managing staff activity, and ensure coverage during peak times• Identify at risk participating groups and work with account management & VEBA Ombudsman to create a plan of action• Coordinates with vendor and/or carrier representatives supporting the relationship• First level of service issues escalations• Support processes around benefit plan communication materials• Collaborates with VRC staff ensuring account management/advocacy is kept informed on updates• Special projects and other duties as assigned

Education

• San Diego State University

  Bachelor's degree

  2013 — 2017