Javier Cardona

Membership Experience Manager @Realm Global

Fort Lauderdale, FL, US

Provided proactive customer support and strategic guidance to high-value real estate professionals utilizing the REALM SaaS platform, driving user satisfaction and sustained engagement- Served as the main point of contact for members, handling inquiries, onboarding new users, and enhancing adoption through tailored training and success frameworks- Collaborated with cross-functional teams including product, engineering, and client services to prioritize and integrate user feedback, driving continuous product improvements- Oversaw platform updates and new product launches, ensuring smooth delivery through clear communication, stakeholder alignment, and minimal user disruption- Utilized data-driven insights to analyze usage patterns, identify churn risks, uncover growth opportunities, and implement retention strategies to boost customer lifetime value- Created and maintained knowledge resources, including user guides, FAQs, and training materials, enabling clients to achieve self-sufficiency and maximize platform value- Led client success initiatives such as webinars, performance reviews, and feature spotlight campaigns to increase product adoption and deepen user engagement- Managed internal and external software projects, defining scope, managing timelines, and executing successful go-to-market strategies to ensure smooth rollouts.

Broward College

Associate’s Degree

Florida International University

Bachelor of Science (BS)