Javier A.

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAVIER A.

Self-motivated, goal driven, ambitious, personable management consulting professional. Javier has extensive value proposition, creation, and large scale transformation experience in sales, marketing, and service transformations. Over his career he has led client engagements in architecting, building and optimizing multi-national enterprise\'s revenue organizations, shaping commercial strategies, and activating leading customer experience capabilities. He primarily serves clients in the Software-as-a-Service & High Tech industries, but has also served Consumer Goods & Services, Life Sciences, Healthcare, Entertainment, Financial Services and Telecom industries. A representative sample of his typical responsibilities include: •Serve as clients trusted advisor and engagement lead driving transformational customer strategy and experience programs • Champion digital strategy, creative, delivery, and social media programs aimed at driving engagement and pipeline across $1B portfolio • Leading teams in assessing client’s marketing, customer experience, and success capabilities through As-Is assessments & designing their future state organization per leading practice strategy, design, and operational methods• Optimizing client’s business process architecture cross multi-channel business, customer engagement models & partner/agency collaboration• Capitalizing on high impact operational efficiencies reducing cycle times, optimizing marketing spend, & improving ROI• Managing teams & workshops aimed at redesigning client’s B2B & B2C marketing / digital / success operating models, customer personas & buyer’s journeys, & architecting high performance business solutions which generate commercial growth & enable digital success • Owning client-specific account planning, proposal development, opportunity origination, and individual annual pipeline contributions• Managing business case development & E2E delivery lifecycle - risks, issues, change control governance, financials, staffing & escalationsJavier actively drives his firm\'s customer strategy thought leadership agenda as well as inclusion and diversity strategic initiatives by directing and coordinating corporate citizenship, networking, and professional development events for the local market community. Fluent in Spanish