Javier Hoyos
- Role
- Lead Ii - Cloud Infrastructure Services at Adobe
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Lead Ii - Cloud Infrastructure Services
Jul 2018 — Present
Provide prompt and efficient global support for all IT-related issues for Adobe employees via phone, email and incident management software [experience in Jira, ServiceNow and ConnectWise ticket flows] Member of the New Hire Orientation team; Onboard 200+ Adobe new-hires per month and train new employees with security best-practices, encrypting drives containing Adobe data, VPN configuration, Okta Verify and password policies Resolve a variety of time-sensitive, in-person requests for executives, Fellows and senior scientists at the Adobe Seattle office Process EOL Adobe devices containing confidential data
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