Javeed Mohammed
Senior Subject Matter Expert at Accenture
- Role
- Senior Subject Matter Expert at 埃森哲
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Javeed Mohammed
A skilled professional specializing in providing product support. Excellent and dependable team player with strong analytical thinking skills.
Experience
Senior Subject Matter Expert
Mar 2016 — Present · Hyderabad, IN
Successfully guided team on complex issues to resolve them• Dissipate the process updates and ensure compliance• Handled escalations regarding the team’s performance• Ensured that the team meets its targets on a day-on-day basis• Performed quality audits and helped the team to improve performance by providing meaningful feedback• Submitted ideas for process improvements• Provided regular updates to the clients on the performance of the team• Handled leave management and ensured zero disruption to the business• Conducted training for the team to guide them on day-to-day situations on how to handle them• Conducted cross-skilling training for different workflows to help during peak volumes• Prepared decks for MBR and WBR calls•Skills: Leave Management · ground support · Customer Service · Escalations Management · Change Management · Quality Management · Training & Development
Education
Osmania University
Master of Business Administration - MBA
2009 — 2011
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