Javed Sayed
Program Manager
- Role
- Global Atr Capability Lead at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Javed Sayed
A qualified IT Professional with over 20+ years of rich experience in driving Service Delivery Management, Process Excellence, Quality Management and Risk Management in IT sector. Rich experience in improving productivity, profitability & Leveraged expertise in IT Service Management & /in developing & enhancing customizable Service Delivery frameworks which supports organization in their improvement journey. Have successfully driven Service Delivery for new & existing businesses, identified gaps and implemented ideas / initiatives that ramped up IT practices and efficiency. A leader with strong communication, analytical, relationship management and problem-solving skills; have been constantly lauded by the management / clients for exhibition of superlative performance. My strength lies in team management, vendor management & client handling for Projects & /or Process involving either one or more verticals in End User Services & Enterprise services.
Experience
Global Atr Capability Lead
Aug 2021 — Present · Mumbai, IN
Managing AtR process across all the regions within Capgemini.
Education
Dnyaneshwar VidyaPeeth
Bachelor of Engineering (B.E.)
1999 — 2003
Madurai Kamaraj University
Master of Business Administration (MBA)
2008 — 2010
OGC
ITIL V3 Expert
2010
Capgemini
SIX SIGMA Yellow Belt & LEAN
2009
OGC
PRINCE2 Foundation/Practitioner
2011
Microsoft
MCP - Windows XP Professional
2004
CISCO
CCNA 2.0 / CCNP – BSCI 2.0
2005
Skills
- Itil
- IT Management
- IT Operations
- Service Delivery
- Business Analysis
- Service Management
- IT Strategy
- IT Service Management
- Change Management
- IT Outsourcing
- Outsourcing
- Incident Management
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