Javed Mohammad

About Javed Mohammad

As a Customer Service Team Lead at SBI cards I oversee the quality and efficiency of the customer support team, ensuring that our online learners receive the best service and experience possible. I leverage my expertise in customer relationship management (CRM) to develop and maintain strong relationships with our customers, resolve their issues and queries, and increase their satisfaction and retention. I also train and mentor new and existing customer service agents, monitor their performance, and provide feedback and guidance. I have more than five years of experience in the customer service and sales industry, working previously as a Team Leader and a sales agent at SBI Card, one of the leading credit card providers in India. There, I managed a team of 15 sales agents, achieved and exceeded the sales targets, and handled complex customer complaints and escalations. I also contributed to the design and implementation of new sales strategies and campaigns, and coordinated with the marketing and product teams to provide customer feedback and insights. I hold a Bachelor of Commerce degree from Aligarh Muslim University, where I studied Banking and Financial Support Services and Business Administration and Management. I have a strong knowledge of the financial sector, the online education market, and the customer service best practices. I am passionate about learning new skills and technologies, and I constantly seek opportunities to improve myself and my team. I am also committed to the mission and vision of Lurn-In Classes, which is to provide accessible, affordable, and high-quality online education to anyone, anywhere.

Experience

1. Team Lead

   SBI Card

   Mar 2018 — Present · IN

   SBI Cards & Payment Services Ltd, previously known as SBI Cards and Payment Services Private Limited, is a payment solutions provider in India. SBI Card was launched in October 1998 by the State Bank of India, India\'s largest bank, and GE Capital. In December 2017, State Bank of India and The Carlyle Group.

Education

• Aligarh Muslim University

  Master's degree, Computer application

• Aligarh Muslim University

  Senior secondary school , Business/Commerce, General

• Aligarh Muslim University

  Bachlor of commerce, Banking and Financial Support Services

• Aligarh Muslim University

  Secondary school , Business/Commerce, General