Javed Hasan
Procurement Transformation and Consultation
- Role
- Client Success Manager at Source2t Private Limited
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Javed Hasan
As a Client Success Manager, engaging in dialogue with the client\'s representatives to evaluate their demands and needs. Distilling these conversations into an abstract and algorithmic business model, identifying the critical use cases. This insight is then transformed into logical and technical views which serve as the foundation for software system design. Additionally, as CSM, involving in the planning, design, and oversight of the construction of the software system. They take the requirements of the client, use their understanding to analyze various methods and solutions, and help build a system that aligns with the client’s required structure. This role requires a balance of excellent customer service skills, deep understanding of business processes, and strong technical proficiency. It acts as a critical link between the client\'s needs and the software solutions provided by the company. The person in this role needs to effectively communicate and translate between non-technical and technical stakeholders, ensuring that the client\'s needs are met and that the software developers have clear, actionable requirements.
Experience
Client Success Manager
May 2021 — Present · Kolkata, IN
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
2007 — 2009
IHM - Kolkata
Post Graduate Diploma in Accommodation Operations and Management, Guest Relations, A
2005 — 2007
IHM Kolkata
PGD Accommodation Operations & Management, Front Office Operations, A
2005 — 2007
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